ace4 Privacy Policy

ace4 ("we", "our") operates a safe, transparent, and trusted online entertainment platform for users in Bangladesh. Protecting your privacy is a core part of our responsibility. This privacy policy describes in detail what information ace4 collects, how that information is used, when it may be shared with third parties, and what steps we take to protect your data. We ask that you read this policy in full so you remain completely informed.

Scope of Data Collection

When you create an account on ace4, manage transactions, and use our services, we collect various types of information. This collection happens in two main ways — what you provide directly, and what is collected automatically through your use of the platform.

1.1 Information You Provide Directly

• Full name, date of birth, and email address provided at registration
• Mobile number and contact address
• National ID (NID) or passport information (for identity verification)
• Financial transaction details: bKash, Nagad, Rocket, Upay, or bank account information
• Information provided when contacting the support team
• Voluntary information submitted through responsible gaming forms

1.2 Automatically Collected Information

• IP address, device type, and operating system
• Browser version and language settings in use
• Time of site access, duration of inactivity, and pages visited
• Game statistics and betting history
• Data collected through cookies and similar tracking technologies

Purpose of Data Use

ace4 uses your information for specific, clear, and lawful purposes. We never use your information for anything inconsistent with those purposes.

• Account Management and Identity Verification: Identity verification is carried out to keep your account active and to prevent fraud.
• Financial Transaction Processing: To complete deposits and withdrawals securely and to maintain transaction records.
• Customer Support: To resolve your issues and ensure assistance through 24/7 live chat.
• Platform Improvement: To analyse user experience and improve service quality.
• Legal Compliance: To comply with applicable laws and regulations and to respond to requests from regulatory authorities.
• Security: To prevent unauthorised access, fraud, and money laundering.
• Responsible Gaming Monitoring: To identify problematic gaming behaviour and provide necessary support.
• Communication: To send important notifications and information about policy changes.

Data Sharing and Third Parties

ace4 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Some trusted third-party services are used to operate our platform correctly. These include payment processors (such as bKash, Nagad, Rocket, Upay, and banking partners), game software providers, technology infrastructure providers, and cybersecurity firms. All such partners operate under strict confidentiality agreements and may only use information for designated purposes.

3.2 Legal Obligations

In response to a court order, government directive, or lawful request from a regulatory authority, it may be legally required to provide certain information. In such cases, ace4 will comply with applicable law.

3.3 Anti-Money Laundering

For the purpose of combating financial crime and as part of KYC (Know Your Customer) and AML (Anti-Money Laundering) processes in line with international standards, relevant information may be verified.

Data Security Measures

ace4 applies the highest industry-standard technical and organisational measures to keep your personal information and financial transactions secure.

4.1 Technical Security

• All data transmissions are secured through TLS/SSL encryption technology
• Collected data is stored with AES-256 encryption at the server level
• Two-Factor Authentication available
• Real-time monitoring system to detect unusual activity on accounts
• Regular security audits and vulnerability testing (Penetration Testing)
• Firewall and DDoS protection systems active

4.2 Organisational Security

• Strict data access policy for staff — only authorised personnel can access specific information
• Regular data protection and privacy training provided to all staff
• An Incident Response Plan is in place to respond quickly to data breach events
• Strict data processing agreements maintained with third-party partners

Cookie Policy

Cookies and similar technologies are used on the ace4 website to improve your experience. Cookies are small data files stored on your device.

• Essential Cookies: Ensure core site functionality, such as maintaining login sessions and keeping security features active.
• Functional Cookies: Remember your preferences such as language settings and user choices.
• Analytical Cookies: Collect anonymous statistics to understand platform usage, which helps improve the service.

You can manage cookies at any time by changing your browser settings. However, disabling essential cookies may affect some key features of the platform.

Data Retention Period

ace4 retains your personal information only for as long as it is necessary or legally required. We follow the policy below when determining how long data is kept:

• Active Accounts: Necessary information is retained for the entire period your account remains active.
• After Account Closure: Certain information may be retained for up to 5 years in accordance with legal obligations and financial regulatory requirements.
• Transaction Records: Retained for the long term for the purposes of financial audit and dispute resolution.
• Communication Logs: Kept for a limited period to ensure support quality and service standards.

Once the need for retention has ended, we delete your information securely or anonymise it completely.

Your Rights

You have several important rights regarding your personal information. ace4 respects these rights and is committed to assisting with any request you make.

• Right of Access: You have the right to receive a copy of the information we hold about you.
• Right to Rectification: You may request that inaccurate or incomplete information be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted (though this may be limited where legal obligations apply).
• Right to Object to Processing: The ability to object to your information being processed for specific purposes.
• Data Portability: The right to receive a copy of your information in a structured format.
• Right to Withdraw Consent: You may withdraw consent given on the basis of permission at any time.

To exercise these rights, contact our support team. We aim to respond to all requests within 30 business days.

Protection of Minors' Data

ace4 provides services only to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

If you believe a minor has registered on our platform, please contact [email protected] immediately.

Third-Party Websites and Services

Game provider software such as Pragmatic Play, Spribe, JILI, and PG Soft may be integrated into our platform for the purpose of delivering game services. These third-party services have their own privacy policies.

ace4 is not responsible for the privacy practices of third-party websites or services. We recommend that you read their own privacy policies. This ace4 privacy policy does not apply to any direct interaction with a third party outside our platform.

International Data Transfers

Our server infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure it remains protected to the standards set out in this privacy policy.

For any international data transfer, strict data protection agreements are maintained with the relevant parties in line with established international standards. Our goal is to ensure the protection of your information from anywhere in the world.

Policy Changes and Updates

ace4 reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will:

• Send a notification to your registered email address
• Display a clear notice on the main page of the website
• Update the "Last Updated" date at the top of this page

Continued use of the site after an update will be taken as your agreement to the new policy. For significant changes, we will endeavour to obtain active consent.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our dedicated privacy team. We treat all privacy-related matters with the utmost seriousness.

We take all privacy complaints seriously and aim to resolve them promptly. Ensuring the protection of your information is one of our top priorities.