ace4 Terms and Conditions

1 General Provisions

ace4 ("Platform", "we", "us") is an organization that provides online gaming and betting services. These terms and conditions shall be considered a legal agreement between ace4 and all its users ("you", "member").

ace4 reserves the right to amend these terms and conditions at any time for reasonable cause. Continued use of the platform after any changes shall be deemed acceptance of the revised terms. We therefore encourage you to review this page regularly.

2 Account Registration and Eligibility

2.1 Age Requirement

You must be at least 21 years old to create an account on ace4. ace4 may request identity documents or relevant records at any time for age verification purposes. Registering with a false age will result in immediate account termination and the balance may be forfeited.

2.2 One Account Policy

Only one ace4 account is permitted per individual, household, or device. If multiple accounts are detected, the additional accounts will be closed and bonus funds may be forfeited.

2.3 Accuracy of Registration Information

All information provided at the time of account creation must be completely truthful, accurate, and up to date. If false or misleading information is provided, ace4 reserves the right to suspend or terminate the account.

3 Account Security and Password

It is entirely your responsibility to keep your ace4 account password and login details confidential. Do not share your login details with anyone. If your account is accessed without authorization, contact us immediately via live chat.

• Use a strong password — a combination of letters, numbers, and special characters.
• Never leave without logging out on a public or shared device.
• If you notice any suspicious activity, inform ace4 support immediately.

ace4 will never ask for your password via email or chat. Any such request may be fraudulent.

4 Deposits and Withdrawals

4.1 Deposit Terms

The minimum deposit amount on ace4 is ৳300, which applies to all payment methods. Accepted deposit methods are: bKash, Nagad, Rocket, Upay, and bank transfer.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal processing generally takes between 15 minutes and 2 hours. Withdrawals are faster once the verification process is complete.

• Withdrawals can only be made to the same account used to make the deposit.
• Withdrawals to third-party accounts are not permitted.
• Large withdrawals may be held pending if KYC (identity verification) has not been completed.

4.3 Transaction Verification

ace4 reserves the right to verify any transaction for security purposes. Failure to submit required documents for verification in a timely manner may delay the transaction.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

ace4 offers new members a 200% bonus on their first deposit, up to ৳8,000. Specific rules must be followed to qualify for this bonus.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 25 times (25x) — meaning you must wager 25 times the bonus amount before withdrawing it. For example, if you receive a ৳1,000 bonus, you must complete ৳25,000 in wagers.

5.3 General Bonus Terms

• A member may not claim the same bonus offer more than once.
• Multiple bonuses cannot be active at the same time unless specifically approved.
• ace4 reserves the right to modify or cancel any bonus offer without prior notice.
• If evidence of fraudulent acquisition of a bonus is found, the bonus and any winnings will be voided.

6 Gaming Rules and Fair Play

ace4 is firmly committed to the fair play principle. Equal opportunity is ensured for all members in every game. The following conduct is strictly prohibited on our platform:

• Playing using bots, automated scripts, or third-party software.
• Using another member's account or playing on their behalf.
• Collaborative betting or exploiting system vulnerabilities to gain an unfair advantage.
• Use of any cheat or hacking software.
• Abusive or offensive behavior.

Violating these rules gives ace4 the right to terminate accounts and forfeit balances without notice.

7 VIP Program and Rewards

ace4's VIP program has five tiers. Weekly cashback benefits are available at each tier:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.3% weekly cashback.
• Gold: Up to 0.5% weekly cashback.
• Platinum: Up to 0.6% weekly cashback.
• Diamond: Up to 0.8% weekly cashback.

Advancement to a VIP tier depends on your overall activity and long-term participation on the platform. Cashback is credited to active members' accounts every Monday. ace4 reserves the right to modify VIP benefit terms at any time.

8 Account Suspension and Termination

8.1 Closure by ace4

ace4 may suspend or permanently close an account without prior notice in any of the following circumstances:

• Violation of any clause in the terms and conditions.
• Suspicion of fraudulent or illegal activity.
• Concerns about money laundering or financial irregularities.
• Failure to provide documents requested for identity verification.
• Operating multiple accounts.

8.2 Closure by the Member

You may request account closure at any time by contacting our support team. You will be given the opportunity to withdraw your balance before the account is closed, however bonus funds will be forfeited.

9 Privacy and Data Protection

ace4 is committed to protecting your personal information. All data is securely stored and transferred using SSL encryption technology. We never sell your personal information to third parties.

For details on data use, storage, and protection, please read our Privacy Policy.

10 Responsible Gaming

ace4 believes gaming is a form of entertainment, not a source of income. We encourage our members to play responsibly. Set your own spending limits and play within them.

• Contact ace4 support for a temporary break (cooling-off) or self-exclusion option.
• If signs of gambling addiction appear, seek professional help.
• Never play with borrowed money or money belonging to others.

Learn more about responsible gaming on our Responsible Gaming page.

11 Dispute Resolution

If a complaint or dispute arises, contact ace4's support team directly in the first instance. We take all complaints seriously and aim to resolve them promptly.

How to submit a complaint:

• Instant assistance via 24/7 live chat.
• Email: [email protected]

ace4 will investigate each dispute impartially and issue a decision. The decision shall be considered final.

12 Limitation of Liability

ace4 is not liable for any loss arising from technical errors, server outages, internet connectivity issues, or other unintentional events. However, in such situations ace4 will endeavor to provide a fair resolution where possible.

ace4 bears no liability for financial losses arising from gaming activity. The outcome of every wager is entirely random and beyond ace4's control.

13 Intellectual Property

All content on the ace4 website — including logos, designs, text, graphics, software, and other materials — is the intellectual property of ace4. Reproduction, distribution, or commercial use of these materials without prior written permission from ace4 is prohibited.

14 Applicable Law

These terms and conditions are governed by applicable law. In the event of any legal dispute, both parties will endeavor to reach a resolution through discussion. ace4 is committed to complying with all applicable laws and guarantees the platform will be operated as a safe and reliable environment.

15 Contact and Support

If you have any questions or comments about these terms and conditions, please contact our support team:

• Live Chat: 24 hours a day, 7 days a week — support directly in English.
• Email: [email protected]
• Response Hours: Around the clock (BST, UTC+6)